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Talk to a real human, search our help center, or open a ticket — we typically reply in under 2 minutes.

Avg reply: 2 min English & Hindi Secure & private

Other ways to reach us

Pick the channel that's easiest for you. All routes lead to the same support team.

Chat with us 9 AM–9 PM IST. Quick answers, photos welcome.

+91 7447696983

Phone

Speak to a support specialist. Available 24/7 for emergencies.

+91 7447696983

Email

For detailed issues, screenshots, or document uploads.

support@pgtribes.com

Open a ticket

Track your issue with a reference ID and follow up on email.

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Browse by topic

The fastest answers usually live here.

Booking & visitsReservations, visit slots, cancellations

Rent & paymentsPay rent, refunds, receipts, late fees

KYC & verificationAadhaar, ID proofs, verification status

Complaints & safetyReport an issue, SOS, mediation

For PG ownersListings, subscriptions, payouts

Account & technicalLogin, app issues, notifications

Frequently asked

Can't find what you're looking for? Open a ticket or chat with us above.

How do I pay my rent on PGTribes?

Log in to your tenant account, head to Tenant → Rent, and pay via UPI, card, or net-banking. You'll get a receipt instantly and the owner is notified in real time.

How long does my deposit refund take?

Refunds are initiated within 7 working days of move-out, after the owner inspects the room. Funds reach your bank 2–4 business days after that. You can track status under Tenant → Rent → Refunds.

Can I cancel a booking after paying?

Yes. Full refund if cancelled within 24 hours of payment. After 24 hours, the owner's cancellation policy applies — visible on every property page before you book.

I'm a PG owner. How do I list my property?

Listing is free. Sign up at List Your PG, add property photos, room layouts, and rent. Our team verifies and publishes within 24–48 hours.

Is my data and payment information secure?

Yes. Payments are processed by Razorpay (PCI-DSS compliant). Personal data is encrypted at rest and we never share contact details with third parties. Read our Privacy Policy for full details.

What if I have an emergency at my PG?

Use the in-app SOS button (Tenant → SOS) for immediate help — it alerts your PG manager and PGTribes support simultaneously. For life-threatening emergencies, dial 112 first.

Still need help?

Open a ticket and we'll reply by email within 24 hours. Already chatting? Your conversation above is also saved.

Tracked with a reference ID
Email reply within 24 hours
Escalation to senior support if unresolved